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Advance Payment – Terms & Conditions

Kuch orders ke liye, checkout par ek chhoti advance payment (Rs 100) Razorpay ke through liya jata hai, order confirm karne ke liye. Iske terms neeche clearly diye gaye hain:

  1. Ye Rs 100 advance payment non-refundable hai – chahe order baad mein cancel ho jaaye ya customer delivery lene se mana kar de.
  2. Agar aap checkout par poora payment (full prepaid) karte hain, to ye ₹100 wali advance policy aap par apply nahi hoti. Aise mein agar kisi bhi wajah se aapka product deliver nahi ho pata, to aapka poora-poora amount aapko refund kar diya jayega.
  3. Baaki order amount (total minus Rs 100) delivery ke time par cash on delivery (COD) ke roop mein dena hoga.
  4. Agar product Bukhara Herbals ki taraf se kisi galti (jaise stock issue, wrong item) ki wajah se deliver nahi ho pata, to advance amount customer ko refund kar diya jayega.
  5. Ye advance amount sirf genuine orders confirm karne aur fake/fraud orders kam karne ke liye liya jata hai.
  6. Bukhara Herbals in terms ko kisi bhi samay update karne ka adhikar rakhta hai.

Ye Advance Payment Kyun Liya Jata Hai?

Hum is chhoti advance payment ko genuine wajah se le rahe hain, taaki hum apne customers ko behtar service de sakein:

  1. Kayi baar customers online order kar dete hain, lekin jab delivery boy unke paas pahunchta hai, to wo order accept nahi karte ya call/message ka jawab nahi dete.
  2. Aise cases mein product wapas hamare warehouse tak aata hai, jiska poora shipping charge (jaane ka aur wapas aane ka, dono) humein khud bharna padta hai – customer se kuch bhi vasool nahi hota.
  3. Isse product bhi kharab ho sakta hai (especially herbal/natural products), aur hume dobara packaging aur handling mein time aur paisa dono lagta hai.
  4. Aise repeated cancellations se genuine customers ka order bhi delay hota hai, kyunki stock aur delivery slots fake ya cancel hue orders mein block ho jate hain.
  5. Isi loss ko kam karne ke liye hum ek chhoti si ₹100 advance payment lete hain – taaki sirf wahi customers order confirm karein jo genuinely product lena chahte hain, aur delivery lene se mana na karein.
  6. Isi wajah se ye ₹100 non-refundable rakha gaya hai – agar customer phir bhi order cancel kare ya delivery na le, to ye amount hamare shipping/handling loss ko thoda cover karta hai.
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